Priority Club: Heating oil smart monitor


Join our club and get a free heating oil smart monitor

We all live in a fast-paced world and much of our lives is automated, providing efficiency, peace of mind and simplicity. When it comes to heating oil, it’s something that you take for granted but when it runs out, you soon realise how much you rely on it. Whether it’s in a domestic setting, a commercial setting, agricultural or retail, when you run out of heating oil, you soon understand the problems that you face but this doesn’t have to be the case with a free heating oil smart monitor.


How Can You Avoid Running Out Of Heating Oil? 

We invest in technology that improves and enhances the way that people use oil. We understand that running out of oil is an inconvenience but we believe that making life simple is key.

Running out of heating oil during the dark depths of winter, or in fact, at any time of year can be upsetting. With our priority account, you can change all of that. Through a priority account, you can transform how you use oil with an Oil Fox tank monitor. It gives you the ability to remotely check your tank levels and it removes the need for active management on your part because we can take care of topping up your tank when it needs it.

Ultimately, it’s about ensuring that your system can keep up with demand. Without oil, it cannot do that but that’s where we are on hand to ensure that we continue to keep you well-supplied with oil when you need it. An oil tank monitor allows you and us to accurately and efficiently monitor your tank levels without the need to look at your tank. We never want customers to run out and that’s why our priority account is designed to help meet demand, allowing us to efficiency schedule oil drops when we’re in the area.


Managing oil levels 

If you have been managing your oils levels yourself then you’re probably aware of how important it is to keep on top of them. We have a team of experts and the right technology that works to identify when your levels are running low. An oil tank sensor enables you to take a hands-off approach, and that means that you will never run out of fuel again.

Smart monitors are a technology of the future but we believe that our customers have the right to adopt this technology today. What’s more, our priority account offers you much more than just our Oil Fox smart oil monitor. You will benefit from oil when you need it but you can also benefit from cost savings because due to efficient routing with Eco deliveries. Overall, the future of monitoring your oil levels is changing and we’re there leading from the front.


Take the hassle out of ordering heating oil

If you are someone who actively monitors your own oil tank levels then there is every chance that you have been faced with situations where you have either run out or come close. This is a situation that can be avoided with ease because an oil tank monitor can transform the way you manage your oil levels.

Using state of the art technology, we will remotely monitor your fuel tank level. We’ll set up alerts to our depots when your level is getting low, allowing us to route a load to your tank when it’s required.


How’s does it work?

  1. Join our priority club, just fill out a quick form 
  2. Get a FREE smart monitor for your oil tank
  3. Once activated, download the app to your smart phone
  4. Get piece of mind that we’re monitoring your tank and will re-fill it before you run out

Get a free smart monitor


As well as having the guarantee to never be left without oil in your tank, when you sign up to the priority club, you will receive a free tank telemetry unit, worth over £180. The unit will be professionally installed by our in house installation team, meaning you have the peace of mind your device is set up correctly.

To make payments simple, you pay for your fuel with direct debit payments and have access to your digital consumption chart, through the use of the mobile phone app.


Priority club cost savings

Not only do you get all of these great benefits, but you will also get the cost savings passed onto you directly, through our Eco deliveries, avoiding demand inflated or surge pricing.


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Premium fuels

Are Premium fuels worth it?

Most home heating fuels are refined from crude oil and their characteristics vary during the refining process which create impurities. Premium fuels help eliminate such impurities but do not alter your home heating oil’s chemical properties.

By removing the impurities, premium fuels can improve the efficiency of a system and can be very cost effective over the long term. Premium fuels often contain a range of active ingredients that help to maintain healthy performance and prevent negative processes such as sludge build up or corrosion. Using premium fuels, as with regular servicing, can increase the lifespan of boilers, engines and combustion systems, so the key to understanding the value of the premium fuels is to look at both long term efficiency performance and the increase in longevity of the mechanism.


Introducing Premier Pure Premium Fuel

This is domestic kerosene that is used for heating purposes. Usually, it is fragranced for those that live in environments that are sensitive to fuel scents. Premier Pure has been made to make sure that homes get the top quality premium kerosene that serves them well.


About Premier Pure

  • Premier Pure premium fuel is known to lower to amount of carbon emissions
  • It is effective oil in preventing the formation of sludge in the heating boilers
  • While using Premier Pure premium fuel, your boiler will be protected against problems that require frequent repairs
  • Most fuels lead to the build-up of deposits, especially around the heat exchanger surfaces and around the nozzles. However, with Premier Pure premium fuel, the deposits will not build up in the same way
  • This type of oil is known to improve the efficiency of the operating systems
  • Premier Pure premium oil can improve the lifespan of your heating system. It is made in a way that boosts thermal efficiency and cuts down on soot and carbon in your tanks
  • Premier Pure used alongside a blend of fuel stabilisers, chemicals, and lubricants will reduce wear and tear and ensure your system will last longer


What are the key Premier Pure premium fuel components?

The following are the main components of Premier Pure premium fuels:

  • Detergents
  • Dispersants
  • Metal deactivators
  • Anti-oxidants
  • Corrosion inhibitors

The fuel stabilisers and dispersants are very crucial components in the oil. The fuel stabiliser helps in inhibiting the formation of deposits when the fuel is heating up. The dispersants make sure that the tiny deposits are formed to exit through the nozzle and are completely burnt. Thus, these two powerful additives combined ensure that deposits won’t build up on the heat exchanger surfaces or even the nozzles.

The metal deactivator is used to cut down on fuel degradation, which is usually caused by metal interaction in the fuel system. The lining of the heating systems is often lined with copper, making the oil darken and degrade when both come into contact.

Corrosion inhibitor is purposely created to prevent wear and tear that may form in the heating systems. Thus, with Premier Pure, your heating system will have fewer rust deposits, and the metals will last longer.

The detergents used give the fuel a fresh smell when burnt.


Benefits of Premier Pure

  • Premier Pure is domestic kerosene available with added fragrances that give a fresh smell in environments sensitive to foul odours from fuels.
  • Lower carbon emissions. Premier Pure burns at 95 percent or more efficiently thus limiting the amount of carbon that is released to the environment.
  • Premier Pure increases the shelf life since the fuel does not degrade.
  • Since the system does not rust, you do not have to replace its parts regularly. Thus, by using Premier Pure service problems are reduced and the heating system serves you better and for a longer time.

Everything you need to know about boilers

A boiler system is purposely designed to heat the water inside a tank that supplies it hot through pipes. The boiler can also supply steam from the boiled water via pipes and radiators to release warmth. Most boiler systems in a residential setting are hot water heating systems. During the cold months of winter, both the hot water and steam producing boilers are excellent hearing systems to supply you with warmth.

Typically, a boiler sits on a burner and the burner burns fuel to release heat. Many boilers use natural gas, which is usually piped to the homes directly. However, often in rural area, natural gas lines do not serve most of the residences and so oil boilers are common.


Evaluating different types of boiler systems

There are three main types of boilers, system, heat only and combi. System boilers produce hot water for a storage cylinder which is used to for central heating. System boilers, unlike conventional boilers, take water in via a direct supply from the mains. A heat only boiler, also known as a regular or conventional boiler, usually has two tanks, a hot water cylinder and the actual boiler, situated in an elevated space such as a loft.

The third type of boiler, a combination or combi boiler, is supplied directly from the water mains. This means that you won’t need a hot water storage cylinder or a water storage tank as with other systems. When you use the hot water tap with a combi boiler, the gas burner is ignited and a heat exchanger transfers the energy to the water, which allows hot water to be generated almost instantly.

One of the key considerations when purchasing a boiler system is the system’s operating efficiency. The level of efficiency of your heating system will depend on the percentage of fuel that is used to create heat. Thus, a more efficient heating system translates to more savings on heating costs.

While evaluating a heating system’s efficiency, there are two common types, standard systems and high efficiency systems. Standard boiler systems are less energy efficient, usually operating at around 84 percent of maximum in efficiency levels. Standard boilers are also less costly in terms of upfront costs compared to high efficiency systems. High efficiency boiler systems are classed as having an efficiency that is more than 90 percent.

Still want more? For more information about the different types of boilers we recommend the Which? article “What are the different types of boiler?”

What makes a boiler high efficient?

A boiler works by heating water, conducting the hot water through pipework, radiators, radiant floors systems, or a coil. However, what makes some boilers high efficiency is that they trap any heat that tries to escape back into the system. In contrast a standard efficiency boiler allows the heat to be lost in the process of conducting.


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FAQs – Kerosene


What is Kerosene?

Kerosene is an extremely well known and popular fuel. It is a flammable hydrocarbon, an element consisting of Carbon (C) and Hydrogen (H), that has been used for centuries around the world. Kerosene and other hydrocarbons are obtained from crude oil by a process known as fractional distillation.

Fractional distillation is used to produce the fuel on an industrial scale by distilling crude oil in a process similar to that used to produce diesel or petrol.


What is it used for?

Kerosene is extremely popular in aviation, both as jet fuel and rocket fuel, as the fuel meets specifications for the temperature it remains a liquid at before freezing, the speed and efficiency with which it burns and it’s relatively high flash point, the temperature at which it ignites.


When was Kerosene discovered?

Inventor Abraham Gesner trademarked the term Kerosene in 1854 but the history of heating oil goes back much further. There is plenty of evidence that as far back as 1500 BC the Chinese were using heating oil for lamps.


What are the other common names for Kerosene?

As you might expect from a fuel that’s been around since at least the 9th century, home heating oil has plenty of other names. It is commonly referred to as:

  • Boiler Juice
  • Burning Oil
  • 28 Second Heating Oil
  • Industrial Paraffin
  • C2 Kero
  • Standard Kero


How widely is burning oil used in the UK?

There are approximately 1.1 million properties in the UK that use heating oil as the primary fuel for heating, it is also used in a purer form for cooking.


What is the lifespan of heating oil?

The lifespan of heating oil is dependent upon the conditions in which it is kept. If it is stored in a purpose made, weather proof container, it should last around two years and up to a maximum of around five years.


Are there different grades of kerosene?

In the UK there are two standard grades of heating oil. BS 2869 Class C1 is used for lanterns, camping stoves, wick heaters. BS 2869 Class C2 is used as domestic heating oil.


What temperature does Kerosene burn at?

Kerosene’s flash point is in excess of 35 degrees Celsius.


Is kerosene dangerous?

The health risks associated with handling and using heating oil are minimal, provided that the fuel is used in accordance with safety practices.


What more?

Check out Kerosene: health effects, incident management and toxicology for information about heating oil (also known as paraffin and jet fuel), for use in responding to chemical incidents.


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COVID-19: Statement on Coronavirus


We are continuing to monitor the situation and the government’s guidance in relation to COVID-19 (Coronavirus). Our priority remains the health and safety of our employees, customers and the communities which we serve. We will continue to evaluate all aspects of our business to ensure we can maintain operations while reducing the risks for all concerned, this includes changes to our operating procedures, such as taking steps to prevent face-to-face contact. We hope you will agree that this precautionary measure is appropriate and your cooperation during this period will be appreciated.


We would like to reassure you that we are well prepared when it comes to supply resilience. We have a very strong infrastructure in place, with an extensive supply network that we can call upon.


We will continue to assess this situation as it develops and will respond accordingly to any changes and updates to government guidance. We remain in active communication with our suppliers and will continue to keep you, our valued customers, fully informed of anything you should be aware of with regard to our operations.


If you have any questions, please contact us.



How to monitor your home heating oil tank levels


So, you’ve got your heating oil sorted and you’ve checked your tank for any problems – all’s good. How are you monitoring your oil level though and do you know when you’re getting low? There are customers out there that still use an old stick to dunk in their oil tank; is that you? Some may have a monitor but it’s old and broken. Is it really worth the stress and the risk when it’s so easy to track your oil levels nowadays? To help you decide which option is best for you, we discuss home heating oil tank gauges for sale in our latest blog…


Mechanical Home Heating Oil Gauge

The original way to monitor your home heating oil levels; the mechanical home heating oil gauge. This consists of a small container that floats on top of the oil inside your tank. A cord is  attached from the float to a gauge that screws on to the top of your tank, which shows you the amount of oil you have left.


  • It’s cheap and quick
  • It’s tried and tested


  • There’s a chance the cord or gauge could get damaged over time
  • You have to physically walk to your tank to read the level on the gauge


Sonar Home Heating Oil Gauge

Just like a bat, this new version of the heating oil gauge features sonic waves. A sonar home heating oil gauge sends out signals that ping off a surface to work out how far away something is; the monitor works out how much oil you have left and then talks to a device, which then links up to a ‘contraption’ in your home.


  • You get an instant answer
  • Don’t have to go outside


  • More expensive
  • Signal may not be good if it’s too far away from your house


Home Heating Oil App

Following on from the sonar devices, did you know you can now get an app so you can monitor your heating oil level whether you’re at work, at the supermarket or even on holiday?

Join our club and get a free heating oil smart monitor

Smart monitors are a technology of the future but we believe that our customers have the right to adopt this technology today. What’s more, our priority account offers you much more than just our Oil Fox smart oil monitor. You will benefit from oil when you need it but you can also benefit from savings because of Eco deliveries. Overall, the future of monitoring your oil levels is changing and we’re there leading from the front.

Get a free smart monitor


The Watchman Anywhere is a remote oil level monitoring device that allows you to keep track of your heating oil levels using any mobile or web-enabled device; via your iPhone or Android App, email or text. Watch their handy video to find out the best place to attach the monitoring device for best results.


  • Quite simple to set up
  • You can get weekly updates emailed to you
  • Peace of mind – perfect if you have a busy/hectic life and/or work away
  • Good if you rent your home – it’ll prevent any stressful and expensive call-outs from tenants!


  • Quite expensive
  • May be a bit overwhelming if you’re not used to technology and using apps
  • Only suitable to tanks installed above the ground as there needs to be a GSM or GPRS signal in the area for the built-in sim card to transmit a signal


Getting Home Heating Oil Tank Gauge

We definitely recommend getting a gauge for your home heating oil tank; which one you choose is up to you and your needs/requirements. Remove the stress and monitor your home heating oil level so that never run out of oil again. Why not get a free, instant home heating oil quote whilst you think about it too!

*Please note – we have not tested, therefore do not endorse any of the products mentioned in this blog.



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FAQs – Ordering



Q. Why is the minimum order 500 litres, why can I not just order 200 litres?

A. Our minimum order is 500 litres. Unfortunately, we don’t offer deliveries for less than 500 litres so that we can ensure our customers receive the best value from our services.


Q. Is heating oil safe to use?

A. Yes domestic heating oil is very safe. It is considered one of the the safest type of heat, it warms your home quickly, safely and cost effectively.


Q. Do I need to be present when the delivery is being made?

A. We don’t need you to be at home for a delivery, as long as our driver can access your tank easily and it isn’t locked.


Q What is premium kerosene?

A. Our premium kerosene improves the efficiency of your system by enabling the fuel to burn better. Your boiler will run at its most efficient, immediately. Premium kerosene reduces the amount of sooty build-up to keep your boiler running better for longer.

It also helps to maintain your boilers optimum performance resulting in improved efficiency, lower CO2 emissions and using less fuel to heat your home.


Q. Is there a best time of year to purchase heating oil?

A. It is always best to fill your tank before the winter months. When the heating season begins, delivery times may be increased due to high  demand and prices can also rise.


Q. Why do fuel prices change?

A. The wholesale price which we buy your heating oil at constantly fluctuates. We continuously monitor the wholesale price of the heating oil we supply and we buy from all of the major oil companies to ensure we can offer you the best prices possible.


Q. I have just moved into a property with oil heating, how much oil should I purchase?

A. You can have your tank filled or you may want to budget a certain amount of money. However the minimum order is 500litres.


Q. Where is my delivery?

A. The order confirmation provides you with the latest date that your order will be delivered. Please be aware this is an estimated very busy periods of high demand there may be a delay however the supplier always will aim to deliver on time.


Q. Can a delivery be made by a smaller tanker?

A. Yes we have access to smaller vehicles. Please note you only need to select the small vehicle if for example you have a miniature dust cart to collect your waste.


Q. How much is VAT on fuel?

A. There is 5% VAT on all heating oil deliveries for domestic customers to their homes. For commercial customers, including farms, there is 5% VAT on orders less than 2,300 litres. For deliveries greater than 2,301 litres, commercial customers pay 20% VAT on the whole delivery.


Q. How do I pay for my fuel?

A. We currently accept Visa, Visa Debit, MasterCard and American Express payments via our website.


Q. Can I cancel my order?

A. You can cancel the order before the delivery has been scheduled. Please email us if you wish to cancel.




Heating oil theft prevention


Tips for heating oil tank security

Heating oil, thieves will usually pump oil from your tank into other containers. Thieves might use this oil themselves, or sell it on. There have even been reports of criminals selling stolen oil back to the victim.

Data from police forces across England suggests heating oil theft is most prevalent in the first three months of the year when tanks are likely to be full and the days are short. However, thefts occur year-round, so it pays to be vigilant at all times.



Keep your tank out of sight

If installing a new tank, you should consider the placement very carefully. Ideally, your tank should not be visible from the road outside your home and should not be placed near any external gates or doors. If possible, install your tank in an area that can easily be seen from your home, so you can keep an eye on it. You could hide the tank in a number of ways.



Add extra security

Fit a sturdy lock to the fill cap of your tank (and also the vent cap, if possible), and consider installing a security cage or protective casing to your tank and any exposed pipes. Ideally, any casing should be locked with a shackle padlock, which can’t be easily broken with bolt croppers.



Install security lights

Install a movement-sensing security light to alert you to any late-night visitors. A set of strong flood lights would also make a thief think twice about targeting your tank.




The cost of CCTV systems has dropped over the past few years, making basic packages more affordable. If you decide to install a system, you should also place a ‘CCTV’ sign on your gate to let any potential thieves know that you are taking measures to protect your heating oil.



Use signs

A much cheaper alternative to CCTV is to place a ‘Beware of the Dog’ sign on your garden gate. Thieves tend to avoid houses that have dogs, as they may bark and attract attention during a theft.



Lock it down

Generally, you should always make sure that any access points to your garden (such as gates, doors or garages) are securely locked when not in use.



Fix your fences

If there is a hole in your fence, thieves may be able to gain access through it. Make sure that all of your fences are in good condition and replace any low fences with higher versions, to prevent your tank from being seen by passers-by. You should also avoid placing wheelie bins by your fence, as thieves may use these to climb into your garden.



Neighbourhood watch

If you are going on holiday, ask a neighbour to keep an eye on your oil tank and report any suspicious activity.



Turn it off

When your tank is not in use (i.e. during summer or when you are away) turn off your boiler and secure any control switches, as this will make it harder for thieves to get oil out of the tank.



Monitor your tank

If you have a good idea of how much heating oil you have and how much heating oil you tend to use, it will be easier to tell if there is a sudden drop in levels.



Install an alarm

Fit an audible tank alarm which will let you know if your oil levels drop suddenly due to a theft or leak.



Add insurance

As with any valuable item, you should check that your heating oil supply and tank are covered by your home insurance.



Reporting a heating oil theft that has already occurred

If you discover that a heating oil theft has already occurred, you should call the non-emergency 101 police number and report the crime immediately.

Make sure to save any relevant CCTV recordings and pass on any other pertinent information to the police. Once you have a crime number, you should get in touch with your insurance provider.

If a thief successfully steals from your heating oil tank, it’s important that you implement extra security measures to reduce the risk of being re-targeted.

For more information visit



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How to hide your fuel tank

Ways To Make Your Heating Oil Tank Prettier

Different ideas will work better for different sizes and styles of outdoor space. Also, you’ll have a lot more freedom if you own the property, compared to if you rent it.


Probably the quickest, cheapest and easiest fix to make your oil tank pretty is to put a fence around it, or at least a screen to block it from view. Whether you choose to use wooden panels, bamboo or reed; all three can be bought ready-made and ready to go, for a low cost. The fence can then be stained, painted or treated to make it last longer outside and to help it blend in more with its surroundings. Have a read of this Which ‘Garden fencing: what you need to know’ article for inspiration and top tips.

Ways To Make Your Heating Oil Tank Prettier Fence Panels


With trellis, you need to be a bit more patient. If you’re happy to wait, then this can be a beautiful way to make your heating oil tank prettier. Once you’ve erected the trellis, you can start to grow plants up it. Think about the type of plants and flowers though, finding out when they bloom and die back. The RHS and RSPB have some good ideas for climbers and wall shrubs, whilst inviting different types of animals and insects in to your garden at the same time.

Ways To Make Your Heating Oil Tank Prettier Trellis


A hedge is a long-term plan, so definitely don’t start this if you’re only renting your home! Once mature, a hedge has many benefits; its dense leaves will block your oil tank from view in the nicest of ways, and will hopefully be a pleasing colour all year round if you pick the right plant. It’ll also provide a new home for wildlife, such as birds and insects. You’ll need to work out what type of soil you have in your garden first, and how much sunlight the area gets. Have a look at both the Suttons and Thompson & Morgan websites for advice on evergreen hedging and shrubs to enjoy your hedge all year round, and of course make your heating oil tank prettier.

Ways To Make Your Heating Oil Tank Prettier Garden Hedge

Camouflage Netting

Before spending lots of money on a new camouflage net, why not check out eBay, gumtree or even a carboot sale to see if you can grab a bargain first. There are many styles, sizes and colours of camouflage netting – look out for one that ties in with what’s in your garden or yard. It’s also ideal if you don’t have enough space for a fence, trellis or hedge; or if you’re renting and can’t make any permanent changes but want to disguise an ugly heating oil tank.

Ways To Make Your Heating Oil Tank Prettier Camouflage Netting


Do you own your home? Feeling a bit creative? For that unique touch, why not try painting your oil tank and make a feature out of it? There are many weird and wonderful designs already out there to inspire you; we suggest taking a look on Pinterest for some ideas. Depending on what your tank is made of out, you’ll need to seek advice from your local homeware store and explain what you are using the paint for.

Ways To Make Your Heating Oil Tank Prettier Paint

Important Things To Remember

  • Always speak to the landlord first before making any changes to a rental property; whether that’s inside or outside.
  • If doing anything regarding your heating oil, always make sure it’s safe and complies with the strict rules that come along with heating oil tanks. Leave a gap, don’t add anything flammable etc. British standards require a clearance of 600mm between the tank and any screening. We suggest having a look on the OFTEC website before you do anything.
  • Make sure that the next time you order heating oil, the delivery driver can still locate your tank, and has safe and easy access to it.
  • All of our suggestions would also work well to hide those necessary but unsightly recycling bags, rubbish bins and water butts too.

During National Gardening Week, share your photos of how you disguise your heating oil tank with us on social media – we’d love to see them! Be sure to read our ‘Protecting Your Heating Oil’ blog too; from preventing oil leaks to protecting your tank against theft, we compiled everything you need to know about maintaining your heating oil tank.